Information for you

The California PUC and our mascot Keypad Kid wants every consumer to get smarter about shopping for and managing your phone service in the competitive telecommunications market. Click on the links below to learn more about phone service:

• Take Charge of Your Phone Service 
• Understanding Your Phone Bill
• Telco Carrier Services Database
• Tips About Buying Wireless Phone Service
• Slamming & Cramming
• VoIP
• California LifeLine
• Enhanced Lifeline for Tribal lands
• Area Code Information
• Late Payment Fees
• Collection Agencies, What to Do
• Who to complain to

RECALLS:

• Nokia Cellphone Battery Recall

ADVISORY:

• *72 Phone Scam
• Public Alert and Warning Notification Services by County
• Service Agreement Changes to Your Landline Telephone Service ("Detariffing")
• Robocall Advisory
• Press Release - CPUC offers tips for identifying utility workers
• Digital Television Transition - HDTV (beginning February 17, 2009)
• The National Do Not Call List
• Will My Phone Work In A Power Outage?
• AT&T Mobility (formerly Cingular) Cannot Charge Customers for Unauthorized Calls Made After Their Phones Are Lost or Stolen
• Telephone Use in Emergencies [en Español]

You might also review our Frequently Asked Questions (FAQ).

• New!  Please view our 30- second CalPhoneInfo Television Public Service Announcements in: English | Spanish | Cantonese | Mandarin
  
• Note: The telephone number in these radio and TV ads has been changed. Please call the CPUC at (415) 703-1366 for brochures.

We also realize your native language might not be English and we offer information in foreign languages which may be accessed at the bottom of this homepage or by clicking on this link: Brochures in Other Languages.

Large font and audio files of information are available by clicking on the "Switch Font Size" or "Audio Files" links to the upper right of this column.

  Customer Complaints

If you have a complaint about your phone service, the CPUC recommends:

• Write or call your phone company first and if you write, attach a copy of your bill with the disputed item, along with any other important paperwork.
• If you still have a problem after working with your phone company, you may file a complaint with the CPUC's Consumer Affairs Branch hotline at: 1-800-649-7570.
• Who To Complain To? - Download brochure in PDF