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  • If you cannot solve the problem with the company that put the charges on your bill or with your phone company, contact the California Public Utilities Commission (CPUC); see contact information below.
  • Even if your problem has been resolved, contact the CPUC to report what happened.  By doing so, you may help prevent other consumers from becoming cramming victims.
  • Keep a list of everyone with whom you have spoken about the situation and what you discussed with those people to resolve your issue.  Your list should include dates, names and employee ID numbers, and the results of each conversation.

How can I prevent being Crammed?

  • Call and ask about any charge you do not recognize or that is not described clearly, even if the amount is small.
  • Ask your phone company if it offers "bill blocking." This feature prevents certain kinds of charges from appearing on your bill without your approval.
  • Know what charges should appear on your phone bill (see CPUC  "Understanding Your Bill").
  • Read everything you sign, including the small print to make sure that you are not unknowingly agreeing to charges on your phone bill.
  • If a telemarketer calls, ask to speak with someone in your own language. You are not required to speak to telemarketers.
  • Do not call toll-free numbers or provide personal or financial information unless you know whom you are calling.
  • Report a lost or stolen wireless phone to your wireless company right away.
 
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