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CalPhoneInfo Home
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Phone Service Tips |
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Cramming |
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Cramming happens when a company puts charges on your phone bill without your permission.
Cramming is against the law.
These charges may be related to your phone service (Internet, voice mail, call waiting) or unrelated such as club memberships.
How to Avoid Being Crammed?
- Save your phone bills to check for new charges each month.
- Ask your company if it offers “bill blocking.” This prevents certain kinds of charges from appearing on your bill without your approval.
What Can I Do if I’ve Been Crammed?
- Call the company that sent you the bill and tell them that you did not order the service. Pay the portion of
the bill that you do not dispute.
- Call the company that charged you for the service
you did not order and ask them to remove the charges.
- If needed, write a certified return receipt dispute letter to your phone company. Contact the CPUC for help and report the issue. Call 1 (800) 649 7570 or visit http://www.calphoneinfo.com/.
- More information about Cramming.
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| Tip of the Day: |
Before you buy wireless service, evaluate all the options, especially the company’s coverage area, to select a company and service that meets your needs.
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