What is Slamming?
Slamming happens when your phone service is switched from one company to another without your permission.
How will I know if I’ve been Slammed?
If you’ve been slammed, you will either get a bill from a new company or the charges from the new company will appear on your local phone bill.
Read your bill carefully each month. Be sure the long distance company listed is the one you picked.
To make sure your long distance service has not been switched, call 1 (700) 555-4141 from your home phone. The recording will tell you the name of your current long distance company.
What should I do if I’ve been Slammed?
- Be sure to ask all members in your household if they switched phone companies and forgot to tell you.
- Contact your local phone company or your preferred long distance company to report the problem. Be sure you’re not charged a fee to be switched back.
- You may also write to the company that you believe slammed you. Use a certified return receipt letter to dispute charges and demand that it return you to your preferred company.
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If your home wireline phone has no dial-tone or there’s static on the line, try unplugging all phones, wait five minutes and then reconnect one to see if the problem clears.
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