If I dispute a charge on any bill, do I have to pay it anyway?

If you are disputing the billing of services, or calls which are made within California, you do not have to pay any disputed charges while the wireline phone company is investigating your dispute.  If you are unable to resolve your problem with the wireline phone company and decide to file a complaint with the CPUC, you may deposit the disputed amount with the CPUC to prevent disconnection of your service.