How does the information on this website apply to business customers?

A lot of the information on this website is general information that residential and business customers may find useful. For example the fact sheet, "Ten Tips About Buying Wireless Telephone Service" contains a lot of useful information for everyone. You may also find that the links provided are useful resources, and the CPUC Consumer Affairs Branch will assist any person or business that has been unsuccessful in resolving a dispute with phone companies. However, you should contact the phone companies directly if you have any questions or concerns about your contracts, services and rates.

For the most part wireline phone companies have set rates and services for small business customers (which may be customers with 10 or less phone lines). The process for ordering wireline services for medium and large business customers usually involves entering into a contract and may result in customized bills and customer support. Most wireless companies require contracts for all the services they offer and the wireless companies may also customize services.

Many wireline phone companies serving medium and large business customers assign a project coordinator who will oversee the survey of existing facilities and manage the activities of transferring existing services to the new service provider. Once service is installed, carriers provide an account representative or a team to handle additional service requests or repair problems.

Many companies offer online account information and bill payment options. Because the wireline telecommunications services ordered by medium and large business customers are usually sophisticated and complex, phone company billing statements focus on providing businesses’ Telecommunications Managers with information about the services ordered, showing them where their firm’s telecom dollars are being spent, and helping them to manage their phone bill.