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•  New California law banning use of hand-held cell phones while driving takes effect July 1, 2008
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•  Consumer Info
•  Cramming
•  Phone Service Tips
•  Universal Life Line
•  Cramming Summary
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•  Prepaid Phone Cards
•  Choosing Wireless Services
•  Choosing Long Distance
•  Choosing Local Phone Services
•  Misleading Ads
•  Avoiding Telephone Fraud
•  Slamming
•  Understanding Bill
•  Cell Phone Bills
•  Local and Long Distance Bills
•  Billing Practices
•  Wireless Tips
•  Understand Your Special Features
•  You Can Keep Your Wireless Phone Number
•  Long Distance
•  Roaming
•  Learn About the Types of Costs on Wireless Phone Bills...[continued]
•  Learn About the Types of Costs on Wireless Phone Bills
•  Alternatives to a Long-Term Contract
•  Know Your Coverage Area
•  Test Your Phone and Features During the Trial Period
•  Read the Calling Plan Brochure & Contract
•  When & Where You Want to Use Your Wireless Service
•  Faqs
•  Basic Phone Service
•  What are my options for residential white page directory listings?
•  Are there taxes on my telephone calls
•  Can I block calls, such as third party or collect calls, from being billed on the telephone bill
•  Can I prevent access to 900 and 976 pay-per-call telephone information services
•  What Caller ID Blocking options are available?
•  My phone company didn’t show up for a repair or installation appointment. What can I do?
•  Why are there so many new area codes?
•  Is there a way to contact a live operator when calling a telephone or wireless company?
•  What information should you receive from the operator before making or accepting collect calls?
•  Do I have a choice of local phone service providers?
•  What is the difference between local service and long distance service?
•  Wireline and Wireless Service
•  Do I have to have the same phone company for my local and long distance wireline services?
•  Disputed Bills
•  Should I send the disputed amount to the CPUC or the FCC?
•  If I dispute a charge on any bill, do I have to pay it anyway
•  How do I register a complaint about wireline or wireless service?
•  When can my phone company charge me a deposit?
•  Can I arrange to pay my bill using an alternate payment plan?
•  Can I have my phone service reconnected?
•  If I cannot pay my bill, when can my phone company disconnect my service?
•  Can my phone company charge me a late fee?
•  Do Not Call Registry and How It Works
•  If I registered by phone, will I receive a confirmation?
•  Why would I register my phone number with the National Do Not Call Registry?
•  Can I register my business phone number or a fax number?
•  If my area code changes, do I need to re-register?
•  What happens if my phone number is disconnected and then reconnected?
•  How long does my phone number stay registered?
•  What happens if I register more than one number at a time online?
•  Can I register my cell phone on the National Do Not Call Registry?
•  I received a phone call from someone offering to put my name on the National Do Not Call Registry. Should I let them?
•  Information For Business Customers
•  Local Number Portability
•  What if I have a contract with my current wireless company?
•  Can I keep my number if I move to another city?
•  Can I transfer my home phone number to my wireless phone and vice versa?
•  What are the steps for keeping my number when switching?
•  Universal Service
•  What is California Life Line?
•  What are the California Universal Service Fee Surcharges?
•  What is the Federal Universal Service (USF) charge?
•  What is "universal service" and how is it funded?
•  What Are Prepaid Phone Cards?
•  Wireless Service
•  What should I do if my wireless phone is lost or stolen?
•  Are there plans to publish cell phone numbers in a directory?
•  What are text messages and how are they charged on my bill?
•  Can I block Internet access on my wireless phone at any time, including when I buy it?
•  How do I get rid of charges for ringtones, subscriptions or Internet downloads on my wireless phone bill that I did not order?
•  How can I choose the wireless phone that is best for me?
•  Can I dial 911 from my wireless telephone?
•  I already have a wireless phone with another company. Can I activate my current phone if I switch companies?
•  Are there taxes on my wireless calls?
•  What should I do if my wireless phone is lost or stolen?
•  What is Wireless Local Number Portability?
•  How much will it cost to place long distance calls from my wireless phone?
•  What is Mobile-to-Mobile Calling?
•  Can I make international calls from my wireless phone?
•  What is Roaming?
•  Will I always be able to use my wireless phone within my coverage area?
•  Where can I use my wireless phone?
•  Who pays for incoming calls?
•  Can I use my “bucket” of minutes at any time?
•  Do I have a chance to try out my service and cancel it without paying an early termination fee?
•  What are wireless calling plans?
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•  Nokia Cellphone Battery Recall
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